We have generated some important frequently Asked Questions to help the customers visiting our website. We have tried our best to share the most wanted information with the help of these FAQs. Contact our support team for any information you required further. We have categorized all the frequently asked questions with suitable headings to make it easier to understand.
Terms and Conditions
What are Terms and Conditions, and why are they important for using the Pakistan Sports Company (PSC) website?
Terms and Conditions are rules and guidelines that users must agree to abide by when using a website. They are essential to ensure a clear understanding of the rights and responsibilities of both the users and the website owner, in this case, Pakistan Sports Company.
How do I confirm my understanding and agreement with the Terms and Conditions of the PSC website?
By accessing the website, you confirm your understanding of the Terms and Conditions outlined. Your use of the website signifies your agreement to be bound by these Terms and Conditions and any other applicable laws.
Can the Terms and Conditions be updated or changed?
Yes, the Terms and Conditions may be updated or changed periodically. It is recommended to check for updates regularly. Your continued use of the website after changes are posted constitutes acceptance of those changes.
What happens if I do not agree to the Terms and Conditions?
If you do not agree to the Terms and Conditions, you should refrain from using the PSC website.
Can I use the Pakistan Sports Company website if I am under 18 years of age?
Yes, you can use this website for purchases or to gather other information.
Account Information and User Submission
How can I update my account information on the Pakistan Sports Company website?
Users are responsible for providing accurate and current information about themselves. They can update their account information promptly through the website.
Can I opt out of receiving promotional emails from Pakistan Sports Company?
Yes, during the registration process, you can choose whether to receive promotional emails from the website. Additionally, you can opt out of receiving promotional emails by clicking on the link provided at the bottom of any promotional email.
Who owns the user submissions (questions, reviews, comments) on the Pakistan Sports Company website?
All user submissions are the exclusive property of PSC, as outlined in the Terms and Conditions. Users must provide truthful information and not mislead the website or third parties regarding the origin of any submissions.
Returns Policy
What is the returns policy of Pakistan Sports Company?
Our returns policy allows customers to return eligible items within a specified period after delivery. Please refer to our Returns Policy page for detailed information.
How long do I have to initiate a return for sports equipment and accessories/supplements?
For sports equipment, you have 7 calendar days after delivery to notify us of your intent to return the product. For sports accessories and supplements, you have 3 calendar days after delivery.
How can I initiate a return?
You can initiate a return by contacting our Customer Services at +92 323 533 5366 or by sending an email to info@pakistan-sports-company.com.
What are the conditions for returning sports equipment and accessories/supplements?
The item must be in its original condition, unused, and include all packaging and accessories. Additionally, the seal must be intact if applicable.
What happens after I initiate a return?
After initiating a return, you will be informed of the validation check performed by the PSC Quality Team within 7 days of receipt of your returned item.
How will I receive my refund if the return is validated?
If the return is validated, you will receive a refund within 7 working days via bank transfer, cross cheque, or credit card reversal, depending on your preference.
What items are not eligible for return?
Items that have been used, damaged during handling, or have damaged original packaging are not eligible for return. Swimwear items and items on sale are also not eligible.
How do I confirm if my product is eligible for return?
Contact Customer Service at +92 323 533 5366 or email info@pakistan-sports-company.com to confirm the eligibility of your product for return. You will need to provide your order number, reason for return, and preferred refund method.
What happens during the quality evaluation process?
Our Quality Inspection Team will check your returned product to ensure it meets all return requirements as stated in our policies. This evaluation may take about 7 working days.
What if my return is deemed invalid?
If your return is deemed invalid, we will contact you to explain the issue and arrange for the item(s) to be sent back to you. We will also assist in arranging the delivery of the item(s).
Delivery and Shipping
What are the estimated delivery times for different cities in Pakistan?
Estimated delivery times vary depending on the city:
- Karachi: Up to 4-6 working days
- Lahore/Rawalpindi/Islamabad: Up to 6-7 working days
- Other Cities of Pakistan: Up to 8 working days
These time frames are approximate, and any foreseen delays will be communicated to you promptly.
What are the shipping fees for standard and regular products?
Standard shipping fees are as follows:
- Karachi: Rs. 400/-
- Lahore/Rawalpindi/Islamabad: Rs. 400/-
- Other Cities of Pakistan: Rs. 400/-
Can I open sealed packages for Cash on Delivery orders before making payment?
No, for Cash on Delivery orders, sealed items or packages cannot be opened until payment is made to the Delivery Agent. The item cannot be returned if the seal is opened unless it conforms to our Returns Policy.
Can orders be delivered to public places or restaurants?
No, orders can only be delivered to private addresses such as homes or work addresses. Deliveries to public places, streets, cafes, or restaurants are not permitted. If payment is made with a credit/debit card, the recipient must present their CNIC to our delivery agent.
Can I track my order during the delivery process?
Yes, you can track your order during the delivery process. Our Customer Service team can provide you with tracking information upon request.
Are there any additional charges for expedited shipping?
Expedited shipping may incur additional charges. Please contact our Customer Service team for more information on expedited shipping options and associated costs.
Can I change the delivery address after placing an order?
Once an order is placed, the delivery address cannot be changed. Please ensure that the delivery address provided is accurate and up to date before completing your order.
What should I do if I haven’t received my order within the estimated delivery time frame?
If you haven’t received your order within the estimated delivery time frame, please contact our Customer Service team for assistance. They will investigate the status of your order and provide you with updates accordingly.
Frequently Asked Questions for Warranty Policy
What is the Warranty Policy?
The Warranty Policy ensures that products received in satisfactory condition but requiring repair within a specified time frame are covered. This policy includes a promise to repair or replace either the entire product or its parts.
How can I identify if a product is covered under warranty?
Products covered under warranty will have a specific logo or sign displayed on the Product Page under Product Description. Look for the “Covered under One Year Warranty” sign to confirm warranty coverage.
Will I receive a warranty card with the product?
Yes, for products covered under warranty, a warranty card will be enclosed with the packaging. This card serves as proof of warranty coverage.
Where can I make warranty claims?
Warranty claims can be presented at the Vendor’s Service Centers. Contact details and instructions for warranty claims will be provided on the warranty card enclosed with the product.
What if there is no mention of warranty?
If warranty information is not mentioned, it indicates that the product does not come with a warranty from PSC. However, rest assured that all products are thoroughly checked by PSC before shipping.
How can I contact the Vendor for warranty claims or assistance?
You can contact the Vendor using the contact details provided on the warranty card. Additionally, for further assistance, you can call +92 323 533 5366 or send an email to info@pakistan-sports-company.com.
Is there a specific duration for the warranty coverage?
Yes, the warranty coverage duration is typically mentioned on the warranty card enclosed with the product. Most products are covered under a one-year warranty.
What does the warranty cover?
The warranty covers any defects or malfunctions that occur within the specified warranty period. This includes repairs or replacements of the product or its parts as deemed necessary by the Vendor.
Are there any exclusions to the warranty coverage?
Exclusions to warranty coverage may vary depending on the product and Vendor. It is recommended to review the warranty terms and conditions provided with the product for details on exclusions.
Can I transfer the warranty to another person?
Generally, warranties are non-transferable and apply only to the original purchaser. However, specific terms regarding warranty transferability may be outlined in the warranty policy provided with the product.
Privacy Policy
What does the Privacy Policy cover?
The Privacy Policy outlines how Pakistan Sports Company collects, uses, discloses, and protects your personal information when you interact with their website or services.
What kind of personal information does Pakistan Sports Company collect?
Pakistan Sports Company may collect personal information such as your name, email address, phone number, and address when you register for an account, make a purchase, subscribe to newsletters, participate in surveys or contests, or contact customer support.
What non-personal information does Pakistan Sports Company collect?
Non-personal information collected may include browser type, IP address, pages visited, and the date and time of visit. This information helps improve the website and enhance user experience.
How is my personal information used?
Personal information is used to process orders, communicate with customers, provide customer support, and improve products and services. It may also be used for marketing and promotional purposes with your consent.
How is my personal information protected?
Pakistan Sports Company uses various security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. This includes secure socket layer (SSL) technology, encryption, and secure storage practices.
Does Pakistan Sports Company share my personal information with third parties?
Pakistan Sports Company may share your personal information with trusted third parties such as payment processors, shipping providers, and marketing partners to fulfill orders and provide services. However, they do not sell or rent your personal information to third parties.
Can I access or update my personal information?
Yes, you can access and update your personal information by logging into your account on the Pakistan Sports Company website. If you need assistance, you can contact customer support.
Can I request the deletion of my personal information?
Yes, you have the right to request the deletion of your personal information. You can contact customer support to initiate the deletion process.
What should I do if I believe my personal information has been compromised?
If you suspect that your personal information has been compromised, contact Pakistan Sports Company immediately through their customer support channels. They will take appropriate measures to address the issue.
How can I manage my communication preferences?
You can manage your communication preferences by logging into your account and adjusting your settings. You can also unsubscribe from marketing emails by clicking the “unsubscribe” link at the bottom of any promotional email.
Does the Privacy Policy cover third-party websites or services?
No, the Privacy Policy does not cover third-party websites or services linked to or from the Pakistan Sports Company website. It is recommended to review the privacy policies of third-party websites or services before providing your personal information.
How can I contact Pakistan Sports Company regarding privacy concerns?
For any privacy-related questions or concerns, you can contact Pakistan Sports Company at info@pakistan-sports-company.com or call +92 323 533 5366.
For further inquiries and any question you couldn’t find in this section, please visit our
Contact Us page to collaborate with our support team.