Before returning an item, please read our comprehensive Returns Policy to ensure your product is eligible for return.
Return Periods
For Sports Equipment
You have 7 calendar days from the date of delivery to notify us if you wish to return the product.
For Sports Accessories
You have 3 calendar days from the date of delivery to notify us if you wish to return the product.
How to Initiate a Return
Please get in touch with our Customer Service to start a return:
- Phone: +092-323-533-53-66
- Email: info@pakistan-sports-company.com
Sports Equipment Returns Policy FAQs
Which items are Eligibility for Return?
Your item is eligible for return if it meets one or more of the following conditions:
- It’s not the product you ordered that you received.
- The item is defective, counterfeit, or damaged at the time of delivery.
What are the Return Conditions?
The following requirements must be fulfilled in order for a return to be approved:
- The seal on the item must be intact, if applicable.
- The item should be in its original condition.
- The product shouldn’t have been used.
- All packaging and accessories must be included.
How to Submit a Return Claim?
- You must notify us within 7 days of delivery by contacting Customer Service.
- Send the item back using a recognized courier company.
- Inform Customer Service via email or phone after dispatching the item.
How long is a Refund Process?
Once we receive your returned item, the Pakistan Sports Company Quality Team will perform a validation check within 7 days. If the return is validated:
- The refund will be handled in approximately seven days.
- Refund methods include:
- Bank transfer
- Cross cheque
- Credit card reversal
- E-Transfer (e.g., Easypaisa, JazzCash)
General Returns FAQs
Which Products are Not Eligible for Return?
The following products are not returnable:
- Items that have been used or have had their seals opened.
- Items damaged due to improper handling by the customer.
- Items with damaged original packaging, tags, stickers, or plastic covers.
How to Request a Return?
Contact our Customer Service at +092-323-533-53-66 or info@pakistan-sports-company.com to verify your product’s eligibility for return. Please be prepared with:
- Your order number
- The reason for the return
- Your preferred refund method and the necessary associated details
What is Quality Inspection Process?
Once we receive your returned product, it will undergo a quality inspection by our Quality Inspection Team to ensure it meets our return policy requirements.
What is Validation Timeline?
The quality evaluation may take up to 7 working days from the date we receive the item. We will notify you via email or phone with the result of the evaluation.
Requesting a Replacement Instead of a Refund?
If you prefer a replacement, notify our Customer Service. We will proceed once your initial product is received and checked, and the replacement product’s availability is confirmed.
What if My Return is Not Validated?
If your return is deemed invalid, we will contact you to explain the issue and arrange for the return of the item(s) to you.
Can I return a product if I no longer want it, but it’s not defective?
If the product is in its original condition, unused, and within the specified return period (7 days for sports equipment, 3 days for sports accessories), you may still return the item. However, please note that shipping costs for the return will be at your expense, and the refund will only cover the product’s cost.
What should I do if my order is incomplete or items are missing?
If your order is incomplete or any items are missing, please contact our Customer Service immediately within 24 hours of delivery. We will verify the issue and arrange to send the missing items to you.
Can I return a product if I’ve received a gift with purchase?
Yes, but you must return the gift along with the product. All promotional items received as part of the purchase must be returned in their original condition for the return to be accepted.
Are there any restocking fees for returned items?
We do not charge restocking fees for returned items that meet our return policy requirements. However, if the product is returned without meeting the necessary conditions, a restocking fee may apply.
What happens if I receive a wrong or defective product after the return period?
If you receive a wrong or defective product after the return period has expired, please contact our Customer Service. While we encourage you to inspect your items immediately upon delivery, we may review your case to see if a return can still be processed under special circumstances.
How do I track my return status?
After you’ve initiated a return, we will provide you with a tracking number for the return shipment. You can use this number to track the return status through the courier company’s website. Additionally, our Customer Service will keep you updated on the return process.
Can I return a product bought on sale or during a promotion?
Yes, products purchased during a sale or promotion can be returned as long as they meet the standard return conditions. However, the refund will be based on the sale or promotional price.
Can I cancel my return request?
If you change your mind and decide not to return the product, you can cancel your return request by contacting Customer Service. However, if the return has already been processed or dispatched, cancellation may not be possible.
How can I ensure my return is accepted?
To ensure your return is accepted, please make sure to follow these guidelines:
- Notify us within the return period.
- Keep the item unused and in its original condition.
- Include all original packaging, accessories, and promotional items.
- Ship the item via a recognized courier service and keep the tracking information.
What should I do if I haven’t received my refund within the specified time?
If you haven’t received your refund within the specified 7 working days after the validation, please contact Customer Service. We will investigate the delay and ensure that your refund is processed as quickly as possible.
For further inquiries and any question you couldn’t find in this section, please visit our
Contact Us page to collaborate with our support team.