Here is a detailed description of Shipping Policy of Pakistan Sports Company. You can read all the details before you place your orders. Related FAQs are included to better understand the policy.
Delivery Time Frame
Estimated delivery times for various cities across Pakistan are as follows:
- Karachi: Up to 7 working days
- Lahore/Rawalpindi/Islamabad: Up to 7 working days
- Other Cities in Pakistan: Approximately 7-8 working days
- Out of Pakistan: Depends on the destination
Please note that these are estimated time frames. If any delays are anticipated, our team will inform you promptly.
Shipping Fees
The following standard shipping charges apply for general sports items with regular weight and size. For special items, shipping fees will be calculated based on the specific characteristics of the item.
- Karachi: Rs. 400/-
- Lahore/Rawalpindi/Islamabad: Rs. 400/-
- Other Cities of Pakistan: Rs. 400/-
Delivery Practices
How will my order be delivered?
- Reception of the Products: For Cash on Delivery (COD) orders, the package or item cannot be opened until payment is made to the Delivery Agent. If the seal is opened, the Delivery Agent cannot take the item back.
If you encounter any issues with the product after receiving it, you may request a return by contacting our Customer Service at +092-323-533-53-66 or by emailing us at info@pakistan-sports-company.com. Please ensure that the item’s condition adheres to our Returns Policy, which is available on our website.
Security
- Orders will only be delivered to private addresses (e.g., home, work address). We do not deliver to public places, streets, cafes, or restaurants.
- If payment is made via credit/debit card, the person receiving the order must present their CNIC to the Delivery Agent at the delivery address.
Frequently Asked Questions about our Shipping Policy
Can I track my order?
Yes, we will provide you a tracking number as soon as your order ships. On the website of our courier partner, you can trace your order using this number.
What if I’m not available to receive my order?
If you’re not available at the time of delivery, our delivery agent will attempt to deliver your order again at a later time. You may also contact our customer service to arrange a more convenient delivery time.
After placing an order can I change my delivery address?
If you need to change your delivery address, please contact our customer service team as soon as possible. In case the order hasn’t been shipped yet, we’ll try our best to fulfill your request.
In case I receive a damaged or wrong item what should I do?
If you receive a damaged or incorrect item, please contact our customer service within 48 hours of delivery. We will assist you with the return or exchange process according to our Returns Policy.
Do you offer international shipping?
Currently, we only ship within Pakistan. We are working on expanding our services and hope to offer international shipping in the near future.
Can I refuse the delivery if the package appears damaged?
If the package appears visibly damaged upon delivery, you may refuse to accept it. Please notify our customer service immediately so we can address the issue and arrange a replacement or refund.
What are the delivery hours?
Deliveries are typically made between 9:00 AM and 6:00 PM, Monday through Saturday. If you have any special delivery requests, please mention them when placing your order, and we will do our best to accommodate.
Can I schedule a specific delivery time?
Currently, we do not offer specific time slots for delivery. However, our delivery agents will attempt to deliver your order within standard business hours. If you have specific timing requests, please contact our customer service team, and we will try to assist you.
What happens if my order is delayed?
Even while we work hard to deliver all orders by the scheduled dates, there may occasionally be delays because of unanticipated events. If your order is delayed, our team will notify you and provide an updated delivery estimate.
How can I find out when my order ships?
Once your order has been shipped, you will receive a confirmation email containing the tracking details. You can track the progress of your delivery with the help of this information..
How should I proceed if the delivery is missed?
If you miss the delivery, our delivery agent will make another attempt. If the second attempt is also unsuccessful, the order will be returned to our warehouse. Please contact our customer service to arrange a re-delivery or a refund.
Do you offer same-day delivery?
Currently, we do not offer same-day delivery. However, we are working to enhance our shipping options and may introduce this service in the future.
What if I need to cancel my order?
Please get in touch with our customer support team as soon as you can if you need to cancel your order. If your order has not yet been shipped, we will process the cancellation and issue a refund. If the order has already been shipped, you may need to follow our Returns Policy to return the items.
Are there any areas where you do not deliver?
We deliver to most cities and towns across Pakistan. However, there may be certain remote or hard-to-reach areas where delivery may not be available. Please check with our customer service if you have concerns about your delivery location.
Can I receive my order at a P.O. Box?
Unfortunately, we do not deliver to P.O. Boxes. Please provide a complete physical address for the delivery of your order.
Is signature required upon delivery?
For security reasons, a signature may be required upon delivery, especially for high-value orders. Please ensure someone is available at the delivery address to sign for the package.
If my tracking number is not working than what step should I take?
If your tracking number isn’t working, please wait 24 hours and try again. If the issue persists, contact our customer service team for assistance.
Can I request a gift wrap or special packaging?
Currently the offer for gift wrapping or special packaging options is not available. However, we aim to introduce this service in the future.
What if I provide the wrong shipping address?
If you realize that you’ve provided the wrong shipping address, contact our customer service immediately. If the order has not yet been dispatched, we will correct the address. If it has already been shipped, we will do our best to assist, but we cannot guarantee a successful correction.
How do I know if my area is eligible for delivery?
Most areas within Pakistan are eligible for delivery. If you are unsure, you can check with our customer service team to confirm if your specific location is within our delivery range.
For further inquiries and any question you couldn’t find in this section, please visit our
Contact Us page to collaborate with our support team.